For the convenience of its customers, the Indian Post Office has launched a new Interactive Voice Response (IVR) service. The customers can now take the advantage of this service from their phones. With the help of this service, customers can use this service to get information about interest received on investment, ATM card block, issue of new cards & PPF, NSC, etc.
This service will help the people belonging to the rural areas of the country. They will be able to get the necessary information easily through their mobile number.
Toll-Free Number Issued
India Post has also released a toll-free number to avail of this service. From here you can get detailed information about PPF, NSC, Sukanya Samriddhi or other schemes from IVR. The customer has to call India Post’s toll-free number: 18002666868 from his registered mobile number.
Saving Account Holders Can Also Use
All those customers who have saving account with the post office department can also avail the IVR service. In this, they will get every option.
Customers will get the information in both Hindi & English languages. From here the customers will get information about account balance. For that, they have to press the number 5. You have to press 6 to block the card, after this you enter the card number. And, after that, the account number has to be given.
Can Use For ATM
For the ATM information, number 3 has to be pressed. You have to press 2 for a new ATM. One must press to change the PIN of the card and a Hash (#) to repeat the option & star (*) for a previous menu. You have to press number 4 for more information on the Poster Saving Product.
Know What is IVR Service
Interactive Voice Response (IVR) is a telephone system with voice commands. It is through this that the customer interacts. It is used at the banks with other customer care. In this, the answer has to be questions of customers are found on the phone itself & there is no need to go to the branch.
