Union Agriculture Minister Shivraj Singh Chouhan has directed officials to ensure no farmer complaint remains unresolved until complete satisfaction is achieved, following a comprehensive review of the ministry's complaint portal at Krishi Bhavan on October 16, 2025.
During back-to-back meetings with senior officials, including Agriculture Secretary Devesh Chaturvedi, the minister examined complaints spanning fertilizers, seeds, pesticides, PM-Fasal Bima Yojana, and the PM Kisan Portal. The discussions revealed concerning patterns in grievances related to fertilizer unavailability, inflated prices, substandard seeds, and Nano Urea tagging issues.
Officials presented data on 150 complaints related to pesticides, highlighting substantial enforcement actions taken. Authorities have processed 120 cases, registered FIRs in 11 instances involving counterfeit pesticides, cancelled licenses of eight companies, and ensured compensation for farmers in 24 cases.
However, Chouhan emphasized that mere action isn't sufficient. He instructed officials to personally contact farmers after resolving complaints to verify satisfaction levels. Cases showing continued dissatisfaction must undergo fresh investigation, he added.
The minister introduced several accountability measures, including establishing definite timelines for complaint resolution and identifying states with high complaint volumes but sluggish response rates. These underperforming states will face scrutiny in upcoming review meetings.
In an innovative move to boost efficiency, Chouhan proposed recognizing well-performing states and officials with appreciation certificates. He also discussed implementing a system where state nodal officers collect direct feedback from farmers on ten complaints daily.
The minister acknowledged that complex cases may require direct ministerial intervention, signaling a hands-on approach to ensuring farmer welfare.
