The Indian digital payment system has changed, thanks to the Unified Payments Interface (UPI). Using their smartphones, people can make direct bank account transfers at any time.
The digital gateway frequently causes issues, such as transactions getting stuck after the money has been deducted or leaving users susceptible to UPI fraud, even though the UPI system is safe and secure. Sending money to incorrect accounts is one of the problems raised that individuals experience.
Using a mobile number or QR code, the National Payments Corporation of India (NPCI) enables money transfers between bank accounts. Through the BHIM app or other UPI service providers like GPay, PhonePe, and others, users can process UPI payments.
However, despite all the safety precautions and warnings, people frequently fail to double-check for the user's phone number or QR code and unintentionally send money to the wrong bank account. Because UPI transactions cannot be reversed once they have been processed, the issue is both common and scary. However, there is also a solution.
How to raise a dispute over an unintended UPI transaction
Here are some ways you can raise a dispute over an unintended UPI transaction. Some of them are listed below.
Contact UPI app support
In accordance with RBI (Reserve Bank of India) guidelines, a user should first notify an accidental transaction to the provider of the payment service. Raise the concern with GPay, PhonePe, Paytm, or the UPI app you used to send the money by calling customer service. The service providers have their own system set up to help individuals. You can flag your issue and ask for a refund.
File complaints in the NPCI portal
If the UPI apps' customer support is not really helpful, you can also file a complaint on the NPCI portal.
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Go to NPCI's official website npci.org.in
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Now click on the 'What we do tab'
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And then tap on UPI
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Next tap and open select Dispute Redressal Mechanism
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Enter all of your transaction information, including your UPI transaction ID, virtual payment address, transferred amount, date of transaction, email address, and mobile number, under the complaint area.
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Select 'Incorrectly transferred to another account as the reason for the complaint.
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Submit your complaint.
Contact bank
If the issue is still unresolved, you can file an appeal on the PSP app or TPAP app with the payment service provider (PSP) bank first, then the bank where the end-user customer maintains its account.
Approach Banking Ombudsman
After 30 days, you (the end-user customer) can contact the Banking Ombudsman and/or the Ombudsman for Digital Complaints if the issue is still unresolved despite going through all of the aforementioned stages.
According to RBI, a complaint can be made to the Ombudsman by writing it down on a piece of plain paper and delivering it to the appropriate office through the mail, fax, or personal delivery.
